The company JOiNUS s.r.o., with its registered office at Sládkovičova 858/7, 811 06 Bratislava – Staré Mesto, Slovak Republic, Company ID: 44319673, Tax ID: 2022681001, VAT ID: SK2022681001, registered with the City Court Bratislava III, Section Sro, File No. 54297/B, processes personal data in accordance with the GDPR and the relevant legal regulations of the Slovak Republic.

Contact

E-mail: info@gotourino.com

Tel./WhatsApp: +421 917 611 565

What data we process

We mainly process:

·       first and last name,

·       e-mail address,

·       telephone number, if you provide it,

·       order and payment details,

·       data relating to your user account,

·       data relating to purchased digital itineraries,

·       data from communication via forms or e-mail,

·       analytical and technical data about website usage,

·       data obtained through cookies,

·       data provided when subscribing to the newsletter.

What we use the data for

We mainly use your data for:

·       processing orders and making purchased digital content available,

·       creating and managing a user account,

·       issuing invoices,

·       customer communication,

·       handling complaints,

·       measuring traffic and improving the website,

·       marketing measurement and remarketing,

·       sending newsletters if you have subscribed.

Legal basis for processing

We process data:

·       for the performance of a contract (Article 6(1)(b) GDPR),

·       for compliance with legal obligations (Article 6(1)(c) GDPR),

·       on the basis of legitimate interest in communication and the protection of our rights (Article 6(1)(f) GDPR),

·       on the basis of your consent in the case of newsletters and for cookies or marketing tools where consent is required (Article 6(1)(a) GDPR).

Who may have access to the data

Your data may be disclosed in particular to:

·       the payment provider Stripe,

·       providers of the website and dashboard technical solution,

·       hosting and cloud service providers,

·       Google Analytics (operated by Google LLC),

·       Meta Pixel (operated by Meta Platforms, Inc.),

·       the newsletter service provider,

·       accounting, tax, or legal advisors where necessary,

·       public authorities where required by law.

Transfer of personal data outside the EU/EEA

Some service providers, especially Google LLC and Meta Platforms, Inc., are based in the USA. Transfers of data to the USA are safeguarded through standard contractual clauses approved by the European Commission or another appropriate legal basis under the GDPR.

Cookies

We use the following on the website:

·       necessary cookies (required for the functioning of the website and do not require consent),

·       analytical cookies (e.g. Google Analytics),

·       marketing cookies (e.g. Meta Pixel),

·       external third-party elements, such as Google Maps.

We use non-essential cookies only to the extent that you have consented to them through the cookie banner. You can change or withdraw your consent at any time in the cookie settings on our website.

How long we retain data

We retain data only for as long as necessary to fulfil the purpose or for as long as required by law:

·       account data is retained for the duration of the account,

·       invoicing data is retained in accordance with accounting and tax regulations (generally 10 years),

·       newsletter-related data is retained until consent is withdrawn.

Your rights

In relation to the processing of personal data, you have the right:

·       to access your data – to know what data we process about you,

·       to rectification – to request correction of inaccurate or incomplete data,

·       to erasure – to request deletion of data where the legal conditions are met,

·       to restriction of processing,

·       to object to processing based on legitimate interest,

·       to data portability,

·       to withdraw consent – if processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal,

·       to lodge a complaint with the Personal Data Protection Office of the Slovak Republic.

You may exercise your rights by e-mail at info@gotourino.com.

Changes to this policy

We may update this policy from time to time. The current version is always available on the gotourino.com website. We will inform you of any material changes by e-mail or through the website.

This policy is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.